Tile orders are generally delivered on a pallet due to the weight and by a vehicle with a tail lift. Please inform us when ordering, if your property has restricted access to large vehicles. 

We offer express delivery on all orders. Orders must be placed before midnight for despatch the following day. Orders will arrive the day after despatch. Express delivery is an additional £10 on top of the standard delivery charge. If you qualify for free delivery the express delivery is applied at £10.

Your order will be delivered to the kerbside at your property on a pallet.

Providing they are a current stock item and the same shade/batch as those we have in stock at the time of the return, we give a full refund for full cartons of tiles in their original unopened packaging up to 30 days from delivery.

Adhesives and grouts etc where the packaging has been opened would not be accepted (as, of course, they are then subject to deterioration), nor would tools etc which have been used or the packaging opened.

Important note: the cost of any return is your responsibility

Please contact us before returning goods to ensure they are acceptable. Refunds are normally processed within 7 working days, upon receipt and checking of returned products.

No. Ceramic tiles will absorb water and the main problem is that when the water freezes – as it will in this country – it will expand and cause the tiles to crack. Porcelain, being a fully vitrified material, does not have a significant absorption problem and should be chosen for exterior use.

First remember that prevention is better than cure, so it is important to have matting at entrances from outside so as to avoid grit getting to the tile and possibly causing scratches.

Glazed tiles are tested for wearability and given a score, known as a PEI (Porcelain Enamel Institute) rating. This rating is from 0 to 5 and is sometimes shown as stars (* = 1, ** = 2, etc.) The higher the rating the greater the wearability.

This rating should always be confirmed when selecting floor tiles for particular locations:

Class 0- No foot traffic. These tiles are only suitable as wall tiles.

Class 1 - Bare feet only, such as bathrooms.

Class 2 - Domestic use in light traffic, bare feet or soft soles, with no access from outside.

Class 3 - Generally domestic medium traffic areas with protection from abrasion – no direct access from outside.

Class 4 - Medium traffic areas, may be direct access from outside, including commercial applications.

Class 5 - High traffic levels not protected from abrasion. Heavy duty commercial and domestic situations.

Natural stone (marble, granite, slate, travertine) is porous, as is unglazed ceramic. Porcelain, being denser, is generally not porous, although polished porcelain can be, as the polishing process itself can open up tiny pores on the surface. Any liquid spilt on the tile is therefore liable to soak into the tile and cause permanent staining.

However polished porcelain can be treated at the factory to make it impermeable, and in fact we do not sell any porcelain which needs sealing. Nor do we sell unglazed ceramic, so the only tiles we sell which do require sealing are natural stone. There are some exceptions with this too, for example some mosaics are sealed at the factory, so always ask for advice when making a selection.

There are two types of sealant – the surface sealer which coats the surface of the tile, and the penetrating sealer which is absorbed into and fills the pores of the material. The penetrating sealer is a permanent treatment, whereas the surface sealer will wear and require re-treatment after several years, but it can also be used to give the stone a satin sheen.