Delivery Information

We want to be totally transparent with you on the cost of delivery as there is nothing more annoying than having to wait until you add a delivery postcode to gain a price. Please see the table below and a link to the delivery zone map, which opens in a new window, so you can see the exact cost of any delivery charge to the delivery address.

Please note: Due to the high increase in the costs associated with deliveries, we can no longer subsidise these on orders below £100. A £15 small order delivery surcharge will therefore be added to your basket on top of the below delivery charges. 

Tiles360 Delivery Zones	Standard Delivery			Next Working Day Delivery
	Under £300	£300-£400	£400 above	All
Zone 1	£35	FREE	FREE	N/A
Zone 2	£45	FREE	FREE	N/A
Zone 3	£55	FREE	FREE	N/A
Zone 4	£65	£20	FREE	N/A
Zone 5	£75	£25	FREE	N/A
Zone 6	N/A	N/A	N/A	N/A

 

Express Delivery

We offer express delivery on all orders. Orders must be placed before midnight for despatch on the following day. Orders will arrive the day after despatch. Express delivery is additional £10 on top of standard delivery charge. If you qualify for free delivery the express delivery is applied at £10.

Standard Palletised Delivery Orders

At the checkout, you will be presented with a calendar to select your prefered delivery date. We are currently working on a 3 working day delivery as our earliest available option.

Tile Order - Palletised Delivery Service

Tile orders are generally delivered on a pallet due to the weight and by a vehicle with a tail lift. Please inform us when ordering, if your property has restricted access to large vehicles.  Delivery is strictly to kerbside only or the nearest accessible point due to insurance and health and safety reasons. Goods cannot be transported over loose, uneven, or steep surfaces or steps. Please watch the video for further information. How will my order be delivered?

Deliveries take place between 8am and 6pm Monday to Friday only (excludes bank holidays and periods around Christmas and New Year). Usually, the delivery company will contact you with further details of your delivery day and where possible an expected time frame.

All deliveries must be signed for. If nobody is at the delivery address to accept and sign for the order, a charge may be incurred for storage and redelivery.

Although every effort is made to get your order delivered to you on the day and estimated time, Tiles360.co.uk nor the delivery company can be held responsible for late deliveries beyond our control. Examples of these are traffic and accident-related incidents, adverse weather conditions, road closures, and blockages.

Receiving Your Tile Delivery

Please remember Responsibility for the tiles passes to you on signing for receipt of the order. Check your tiles carefully when they are delivered for any signs of damage as we must be notified within 48 hours of you receiving your order if the damage is present.  Failure to do so will render any transit damage claim void.

WE STRONGLY ADVISE – if the delivery driver will not wait for you to check your tiles in his presence, you must sign for the delivery as Driver couldn’t wait. Goods may be damaged.

Cartons of tiles can be heavy so please assess the weight before picking them up.

If you are using a tiler, we recommend one is not booked until after tiles have been delivered and checked.

Accessory Items Only Delivery

Any accessory items only order, will be sent via parcel courier with a 3-5 day delivery time frame.These items do not need to be signed for and can be left in a safe place or with a neighbour of your choosing. 

 

Tile Sample Orders

These are delivered free of charge with estimated delivery of 3-7 days from the order placed. These do not need to be signed for.